Neversays: 25 Phrases You Should Never Ever Say to Keep Your Job and Friends is written in an easy-to-read, conversational style. It is comprised of the following elements:
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Vignettes that depict real-world disagreeable communication scenarios
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Illustrations that provide visual representations of the Neversays
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Explanations of why the Neversay is offensive
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Flipside: a section to help you connect and empathize with offended
